Frequently Asked Questions

Everything you need to know about your Black Label Society order.

What is the standard shipping timeframe?

Standard domestic orders are processed within 2-3 business days. Once shipped, delivery typically takes 5-7 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a refund or size exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.

How should I care for my premium apparel?

To maintain the quality of your garments, we recommend machine washing in cold water with like colors and hanging to dry or using a low-heat tumble setting.